Q: What are the conditions for return?

A: To be eligible for a return: The item must be unused, unwashed, and in original condition.

The product should be returned in its original packaging with all tags and labels intact.

Items that are damaged, used, or altered will not be accepted.

Q: How do I place a return request?

A: You can place a return request by contacting our customer support through email or phone with your order ID and reason for return.

Q: Do I have to pay for return shipping?

A: In most cases, the customer bears the return shipping charges, unless the product delivered was defective, damaged, or incorrect.

Q: How will I get my refund?

A: Once we receive and inspect the returned product, your refund will be processed within 5–7 business days to your original payment method.

Delivery & Shipping Policy

Q: How long does delivery take?

A: Orders are usually shipped within 1–2 business days and delivered within 4–7 business days, depending on your location.

Q: Do you offer free shipping?

A: Yes, we offer free shipping on all prepaid orders. Standard shipping charges may apply on COD orders.

Q: Do you provide order tracking?

A: Absolutely! Once your order is shipped, you will receive a tracking link via email/SMS to track your package.

Q: Do you ship everywhere in India?

A: Yes, we deliver across all major cities and towns in India.

Updating Your Order

Q: Can I change or update my order after placing it?

A: Yes, you can update your order (size, color, or address) within 12 hours of placing it, as long as it hasn’t been shipped yet.

Q: How do I update my order?

A: Simply contact our customer support team with your order ID and the changes you’d like to make.

Q: Can I cancel my order?

A: Orders can be cancelled before they are shipped. Once shipped, cancellations are not possible, but you can request a return or exchange after delivery.

Q: Are your products true to size?

A: Yes, our products are designed with a regular fit. Please refer to the size chart on each product page before ordering.

Q: What material are your clothes made of?

A: We use premium quality fabrics like cotton, polyester blends, and terry-knit for comfort and durability. Fabric details are mentioned in each product description.

Q: Will the color of the product be exactly as shown in pictures?

A: We try our best to display accurate colors, but slight variations may occur due to lighting and screen settings.

Q: How do I care for my product?

A: We recommend gentle machine wash in cold water and avoiding bleach to maintain fabric quality. Always check the wash care label attached to the garment.

Q: Do you restock sold-out products?

A: Yes, we often restock popular items. You can sign up for notifications on the product page to know when it’s back in stock.